An estimated 334,000 Comcast customer's either have dropped their Cable service or will drop their service because of the price difference between "standard cable" packages and "bundled packages".
Television networks appear to be getting greedy charging more money and providing less service.
Will Insight end up this way?
A customer on Comcast' forum wrote:
Comcast Customer Service SUCKS!
10-27-2011
01:25 AM
- last edited on
10-28-2011
10:56 AM
I recieved a bill from Comcast in Sept that said I owed $47,
(normally the bill is closer to $200). I called customer service because
the amount on the bill I received didn't match what they posted online.
The first lady I talked to told me I paid my neighbors bill and it is
not possible I'd have a $47 bill. The next lady told me that I owe an
additional $132 to bring the account to current., which I paid. I
recieved my next bill, it now says I owe $400. I called in again, and
spoke with customer service and was told there is no accounts of my
previous calls. I asked to talk to a manger...The manager then gave a no
explanation, just stated thats what i owe...he wouldn't even look up my
past call history to clarify what was going on. He then told me I
needed to go a service center to work it out. Really??? I just spent
three hours trying to fix this on the phone, and now I need to go to a
service center. The only reason I'm going to a service center is to drop
this overpriced junk off. The fact is, Comcast Customer Service just
lost a customer. I am calling around a shopping for new service. You'd
think that with all the people in this country looking for jobs, they
could do better than the knuckleheads running this clown show!
Another customer:
Comcast cut off broadband access to Andre Vrignaud for excessive usage. Will anybody else step up and take Vrignaud’s lifetime of monthly fees for internet service at the top of a hill in Seattle?
Comcast stirred a pot of trouble when it decided to cut off Vrignaud, who twice exceeded his monthly data cap of 250 gigabytes on his cable modem. Vrignaud’s story hit news outlets across the nation and raised the question: What do broadband providers have to put up with when it comes to their customers, particularly as cloud computing starts to put the strain on networks? And what right do consumers have to internet access?
Vrignaud, a former game-focused platform strategist and evangelist for Microsoft and Intel, is a frequent blogger on his own personal Ozymandias site. He also recently worked at Amazon and is now an independent game industry consultant. He’s raising a lot of questions about it now. Comcast offered to restore service this week, but Vrignaud said it was too late.
He let the world know about how Comcast cut him off and the arbitrary nature of it. Dozens of publications wrote about it. Vrignaud is considering his options, which include Comcast’s rival, Qwest/CenturyLink, which could provide bandwidth via telephone lines. Comcast is getting a publicity black-eye and taking a drubbing from consumers for its stance on data caps at a time when bandwidth should be getting less expensive, not more.
Another customer:
Comcast cut off broadband access to Andre Vrignaud for excessive usage. Will anybody else step up and take Vrignaud’s lifetime of monthly fees for internet service at the top of a hill in Seattle?
Comcast stirred a pot of trouble when it decided to cut off Vrignaud, who twice exceeded his monthly data cap of 250 gigabytes on his cable modem. Vrignaud’s story hit news outlets across the nation and raised the question: What do broadband providers have to put up with when it comes to their customers, particularly as cloud computing starts to put the strain on networks? And what right do consumers have to internet access?
Vrignaud, a former game-focused platform strategist and evangelist for Microsoft and Intel, is a frequent blogger on his own personal Ozymandias site. He also recently worked at Amazon and is now an independent game industry consultant. He’s raising a lot of questions about it now. Comcast offered to restore service this week, but Vrignaud said it was too late.
He let the world know about how Comcast cut him off and the arbitrary nature of it. Dozens of publications wrote about it. Vrignaud is considering his options, which include Comcast’s rival, Qwest/CenturyLink, which could provide bandwidth via telephone lines. Comcast is getting a publicity black-eye and taking a drubbing from consumers for its stance on data caps at a time when bandwidth should be getting less expensive, not more.
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